|
Powerful Presentations
An action-packed one or two-day course with proven tools, techniques and strategies to improve presentation and public speaking skills. Participants will learn how to: conquer
fear, develop confidence; organize and develop presentations; deliver lively, persuasive presentations; use audiovisual aides.
Train the Trainer
This three-day train-the-trainer program will provide the appropriate tools, techniques and strategies for
trainers to plan and effectively deliver training workshops in any environment.
Customer Service
This highly interactive one or two-day course provides participants with a brand-new, effective inventory of person-to-person skills. Participants will learn how to: manage the service encounter; sa
y it right; discover how attitude makes the difference; recover quickly and effectively.
Service Excellence
This dynamic one-day course will help participants understand the critical importance of confidence, compe
tence and a winning attitude when providing service, and the impact on the giver and the receiver.
Leadership Principles
This program is offered in modular format as one-day or half-day series over a period of three months. Participants will explore leadership cases, enga
ge in group discussions and complete a self-assessment of their leadership style. This program can be tailored as a one day course.
Make Meetings Work
This workshop provides participants with tools and techniques for conducting effective meetings.
Topics include: meeting ROI; meeting cycle; leadership; and strategic position.
Business Networking
Connect your way to Success
This practical one-day program provides easy to use tools and techniques for executives, professionals, and business owners – in fact, anyone who needs to meet people and expan
d their network in order to succeed in their personal, professional or business life.
Now that you are a Manager
The objective of this
program is to provide participants with the essential skills and tools to manage people.
|
|
Communication
Sharpening Your Communication Skills
This one-day interactive workshop explores effective communication and provides tools and techniques to help participants construct their communication blueprint. Participants will learn how to: Identify t
heir natural communication style; use positive and open communication; build productive relationships through communication; remove communication barriers; receive and give constructive feedback.
Team Building
Together We Grow
This two-day experiential workshop focuses on helping people in teams build productive relationships, work effectively together, employ clear pr
oblem-solving processes, be creative and innovative, communicate openly, manage internal conflicts and lead their teams.
Organizational Politics
This popular two-day program provides techniques and strategies to enable participants to work effectively in any organizational power structure. Topics include: understand you
r organizational culture; explore ethical practices; identify different types of power; and how to gain and loose power.
Coaching
The workshop is highly application
-oriented, with a focus on practising coaching skills, strategies and planning for on-job application.
Get Tough on Stress
This one-day workshop provides 15 simple, practical strategies that can be used to cope with personal and workplace stress. The workshop helps
participants view stress as an opportunity for personal growth and development rather than a threat.
The Effective Supervisor
This workshop addresses the full spectrum of practical skills and strategies needed by supervisors. Topics include planning work, managing perform
ance, management style, coaching and developing people, feedback, recognition, and motivation, delegation, and dealing with performance issues.
|
