Service Excellence

This dynamic action-packed one-day course will help participants to understand that when they are confident, happy, and competent and have the right attitude service means more to the giver and the receiver. The aim of this course is to give employees specific tools and techniques to use when dealing with difficult clients/customers.

Topics includes:

Role of the service provide
Identifying your service standards

Managing the service encounter

Having self-confidence and the right attitude
Effective communication and listening
Dealing with difficult customers

Audience: General staff